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International Shipping Available
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Unfinished Tin
Ships NEXT day! Gigantic Inventory In Stock
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Artisan Colors
Exclusive Artisan Tiles
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Samples
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Commercial Resource
Why we get specified ...
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Architects, Builders, and Contractors
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Specifications
Technical information and Class A Fire Rating
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Canada
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Design Center
Contact us today to help you with your ceiling tile project.
Room Planner (.pdf)
Free tin ceiling tile consultation to assist in quantity and cost.
Photo Gallery
View over 1500 tin ceiling & backsplash customer photos.
SnapLock Tin Ceilings
Patented tin ceiling tile that screws to any ceiling!
Nail-up Tin Ceilings
The traditional tin ceiling tile that nails to wood.
Drop Ceiling Tiles
Standard 2'x2' suspension grid tin ceiling tiles.
Ceiling Molding
Tin molding available in all powder coat finishes. |
General PoliciesCustomers entering into purchase agreements with American Tin Ceilings, via online or phone order, are bound by these policies. Please read them thoroughly prior to purchase. Payment We accept Visa, MasterCard, American Express, Discover, check or money order (by mail). Payment is required before an order enters production. Your order will not be processed until full payment has been received. No exceptions! Returns Product claims, disputes and/or exchanges must be initiated within 7 days of receipt. Unfortunately we cannot accept returns that are initiated beyond 7 days of receipt of product. Product can only be returned upon authorization from American Tin Ceilings. Call us at 1- 888-231-7500 and request a return authorization. Upon approval, we will provide you with a return authorization number that will need to be posted on every package of returned merchandise in order to receive a refund or exchange.
This policy also applies to damaged merchandise. Upon inspection of the damaged merchandise, if authorization for credit is approved, return freight will be credited and the 25% re-stocking fee will be waived. Due to changing supply, we cannot guarantee matching color or impression lot after shipment. We recommend all customers order 1-3 extra panels and pieces of molding (depending on the size of the project and color), to ensure same dye/impression lot in case of needed replacements. American Tin Ceilings will not be liable to any customers who order less than the necessary material quantities. The customer is ultimately responsible for ensuring that adequate material quantities are ordered, regardless of any material estimates that may have been quoted by American Tin Ceilings' staff. Custom colors are not returnable. All custom color orders are final! No returns - no exceptions! Custom Colors are clearly stated under the color section of this website. Samples Orders over $500 can be credited one Sample Pack, otherwise Sample Packs are not returnable. Single panel samples are not returnable, unless a full ceiling order is purchased. These are the only exceptions. You must request a return authorization to return samples. Custom powder coated finishes may have subtle variations from lot to lot. Samples are for general color and finish sampling only. Due to the nature of our high-end finishing process, hue and/or finish can vary slightly from one lot to the next, therefore we cannot guarantee that color sample swatches will match product orders 100%. A 5% tolerance in finish variance is allowed. Production Press timelines: Our die and press facility stamps product as dictated by inventory. We only stock unfinished (raw tin plated steel) material.
Finishing timelines: Our powder coat production lines run each powder coated finish every two weeks. Faux finishes must be powder coated then
hand finished which takes a longer delivery time.
Delivery timelines can be estimated via this schedule. Use this timeline to plan for your project. Delivery Product delivery policies are as stated: *Unfinished Product: 3-7 business days. *Powder Coated Items: 7-21 business days. *Faux Finished Products: 3-5 weeks. *In-Stock Items: 7-14 business days (In Stock items include Unfinished material and Closeout items). Orders normally takes 2 business days to process. FedEx Ground shipping is 3-7 business days. Therefore an 'unfinished' item has a minimum ground delivery time of 5 - 9 business days. Average orders take one to three weeks depending upon specific product availability. Inventory fluctuates daily. Although we make every attempt to expedite each order, we can not guarantee delivery dates estimated at the time of sale. If you are quoted a delivery date at the time of sale, that quote is tentative only and can not be guaranteed. Expedited order processing incurs a rush charge of $20. Overnight, second day and 3rd day expedited shipping may be available from FedEx, but the rates are expensive. We are the manufacturer and distributor of the product, therefore we offer the lowest prices available. Product needs to be finished per order and therefore delivery can often be delayed. Regardless, we receive several orders per week from consumers who have been waiting three months or more for product ordered from our competitors. So, even under the most stressed production conditions we still lead the industry in price, service and quality. *We do not guarantee delivery dates estimated at the time of sale. Quality We maintain a strict policy of quality assurance. Our panels are the original .010 gauge tin plated steel, representative of the high quality authentic tin panels first used 130 years ago, not the inferior anodized aluminum, poly alloy, or plastic that is sold by competitors. When you purchase from American Tin Ceilings, you can rest assured that you are purchasing authentic quality for the lowest price. American Tin Ceilings provides a variety of superior quality finishes not offered by other manufacturers. Our authentic tin ceiling panels are finished using an industrial powder coating process. We have developed our own custom formulated colors and antiquing methods using high-end powders from industry leaders like Dupont, Tiger DryLac and TCI. This process creates a beautiful, robust finish that is very durable and provides superior quality, hence producing the most attractive tin ceiling panels in the entire tin ceiling industry! To our knowledge, we are the only tin ceiling company in the world to utilize such a high-end finishing process. Consultation Consultation is a free service we offer to our customers. Layout and design of your tin ceiling should be planned prior to purchase, that is why we make our designers available to you for consultation Monday through Friday, 8am - 6pm. We recommend consulting with one of our designers to insure the necessary materials are ordered. Call us toll free: 888-231-7500. Consultation is offered as a courtesy to customers. Our design consultants our knowledgeable about tin ceiling layouts and are happy to assist you in configuring your project. But as the customer, you are responsible for the final determination of your project's material needs. American Tin Ceilings is not liable for inaccurate project estimates received via phone and/or email. All sales consultation and customer service regarding product fulfillment is provided at no charge. Privacy We want our users to be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. Website Administrator Information Collection and Use: We respect each site visitor's right to personal privacy. To that end, we collect and use information
throughout our website only as disclosed in this Privacy Policy. This Statement applies solely to information collected on this website.
Notification of Changes Conflict Resolution
Contact Information Legal All images displayed on this website are the sole property of The American Tin Ceiling Co and are protected under international copyright treaties. No images are within the Public Domain. The photographs may not be copied, reproduced, redistributed, manipulated, projected, used or altered in any way without the prior express written permission of The American Tin Ceiling Co. Permission is explicitly denied for any republication of text or photographs in this site without the prior express written consent of The American Tin Ceiling Company. This includes publishing in print and on the internet for commercial or non-commercial purposes. Permission to link to this site from your web page is freely given. Direct linking to images is strictly forbidden. American Tin Ceilings and SnapLock™ are registered trademarks of The American Tin Ceiling Co. This website displays registered and unregistered trade marks, including but not limited to the words American Tin Ceiling, American Tin Ceilings, AmTin, SnapLock™, 3D Dropin, Deep Drop, etc. None of these trademarks may be reproduced without prior written consent. Customers entering into purchase agreements with American Tin Ceilings, via online or phone order, are bound by these policies.
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