American Tin Ceiling Tile Policies
Customers entering into purchase agreements with American Tin Ceilings, whether it be online or via a phone order, are bound by these policies. Please read them thoroughly prior to purchase.
We accept Visa, MasterCard, American Express, Discover, Paypal, check, or money order (by mail). Payment is required before an order enters production. Your order will not be processed until full payment has been received. Terms for accredited commercial firms are available based on prior arrangements and approval.
American Tin Ceilings allows returns on certain products up to seven days after delivery. If the product has not shipped, the cancellation policy would apply. Unfinished and standard color products are returnable minus a 25% restocking fee. The customer is responsible for return shipping costs. The product must return in new sellable condition and the customer must receive authorization within seven days of delivery. Premium and Artisan finishes, as well as Acoustical and Metric-Drop panels, are not returnable since these products are made to order. Please see below for a list of Premium and Artisan colors. Return packages not displaying a valid RMA number will be refused. RMA numbers are only valid for 14 days from issue date. RMA numbers beyond 14 days of issuance will be refused. Items returned via COD freight will also be refused. Credits / exchanges will be processed within 7-10 days of receipt of returned materials.
This policy also applies to damaged merchandise. Upon inspection of the damaged merchandise, if authorization for credit is approved, return freight will be credited and the 25% re-stocking fee will be waived.
Unfinished, Bright White Satin, Creamy White Satin, Stainless Steel Gloss, Brushed Satin Nickel and Bright White Satin
Ivory, Creamy White Granite, Pewter Antique Silver Gloss, Antique Brushed Nickel, Silver Granite Satin, Black Satin Textured, Copper Penny, Satin Copper, Rustic Copper, Antique Rustic Copper, Custom Antique Copper, Royal Gold, Metallic Gold, 24K Gold, Burnt Rust, Copper Texture, Old Bronze, Speckled Oak, Gray Granite, Red Granite, Creamy White Granite, Copper Granite, Silver Granite, Desert Sand, Bisque, Black Lacquer Gloss, Black Matte, Roman Bronze, Vintage Bronze, Bronze Gloss, Carmine Red
Copper Burnt Umber, Copper Tuscan Bronze, Copper Patina, Copper Brushed Bronze, Oil Rubbed Bronze, Gold Burnt Umber, Gold Brushed Bronze, Gold Tuscan Bronze, Silver Burnt Umber, Silver Tuscan Bronze, Silver Brushed Bronze, Silver Washed Pewter, Silver Washed White, Gold Washed White, Gold Patina, Copper Washed White, Oil Rubbed Gold, Oil Rubbed Silver, Bordeaux, Soho, Silver Patina, Espresso Washed White
Due to regularly changing stock, we cannot guarantee matching color or impression lot after shipment. We recommend all customers order 1-3 extra panels and pieces of molding (depending on the size of the project and color), to ensure the same dye/impression lot in the case of mistakes. American Tin Ceilings will not be liable to any customers who order less than the necessary material quantities.The customer is ultimately responsible for ensuring that adequate quantities are ordered, regardless of any material estimates that may have been quoted by American Tin Ceilings’ staff.
Clearance items are sold “as-is”, all sales are final, no returns accepted.
American Tin Ceilings allows cancellation of all unfinished product orders up to the point of shipment. Once an unfinished product has shipped, our Return Policy would apply. All standard color product orders are cancelable up to the point of production (powder coating). Once a standard color product is in production, the order can still be cancelled however a 25% restocking fee would apply. Once a standard color product order has shipped, our Return Policy would apply. We do not allow Artisan & Premium product orders to be cancelled once in production (powder coating). Artisan & Premium color products, as well as accessories such as paint, nails, cutters, tin snips, and installation kits are non-returnable product. To ensure you are happy with the color, we recommend ordering a sample before placing your product order.
If you need to make a cancellation request, please contact us immediately at 888.231.7500 Monday through Friday between 8am-8pm EST. Please understand that due to the high volume of emails received, requests sent via email may not be handled in time for your order to be cancelled. We strongly recommend you call and speak to one of our representatives.
Orders over $2,000 will require a confirmation signature. An invoice containing the terms, conditions and cancellation policy will be emailed. Before these orders can be sent to production, we must receive the confirmation signature.
Orders over $500 can be credited for one Sample Pack, otherwise Sample Packs are not returnable. Single panel samples are not returnable, unless a full ceiling order is purchased. These are the only exceptions. You must request a return authorization to return samples.
Custom powder-coated finishes may have subtle variations from lot to lot. Samples are to get an idea of general color and finish only. Due to the nature of our high-end finishing process, hue and/or finish can vary slightly from one lot to the next, therefore we cannot guarantee sample swatches will match product orders 100%. A 5% tolerance in finish variance is allowed.
Press timelines: Our die and press facility stamps product as dictated by inventory. We only stock unfinished (raw tin plated steel) material.
Finishing timelines: Our powder-coat production lines run each powder-coated finish every two weeks. Artisan finishes must be powder-coated then hand-finished which takes longer for delivery.
Orders are all processed the same day. An ‘in stock’ item (which includes only “Unfinished” tin materials) will typically ship in 1-2 business days plus 3-5 business days for ground shipping. Standard colors (Non-Artisan) will take between 3-4 weeks to ship. Artisan and 9⁄16” Drop-In panels ship within 5-6 weeks. Although we make every attempt to expedite each order, we cannot guarantee delivery dates estimated at the time of sale. If you are quoted a delivery date at the time of sale, that quote is tentative only and cannot be guaranteed. Overnight, second day or third day shipping may be available from FedEx, but the rates are expensive.
We are both the manufacturer and the distributor of the product so we can offer the lowest shipping prices possible. Product needs to be finished per order and therefore delivery can often be delayed. Regardless, we receive several orders a week from customers who have been waiting three months or more for products from our competitors. So, even under the most stressful production schedule we still lead the industry in price, service and quality.
*We do not guarantee delivery dates at the time of sale. We advise against scheduling contractors prior to the receipt of your materials.
We maintain a strict policy of quality assurance. Our panels are the original .010 gauge tin-plated steel, reproductions of the high quality authentic tin panels used 130 years ago, not the inferior anodized aluminum, poly alloy or plastic sold by competitors.
American Tin Ceilings provides a variety of superior finishes not offered by other manufacturers. Our authentic tin ceiling panels are finished using a premium industrial powder-coating process. We have developed our own custom formulated colors and antiquing methods using high-end powders from industry leaders like Dupont and TCI. This process creates a beautiful, robust finish that is very durable and provides superior quality, producing the most attractive tin ceilings in the industry! To our knowledge, we are the only tin ceiling company in the world to utilize such a high-end finishing process. Our Artisan finishes begin with a powder-coated base and then continue through a hand finishing and distressing process that provides a beautifully authentic result. These Artisan finishes are significantly better than our competitors. Feel free to request a sample so we can prove it to you!
Consultation is a free service we offer to our customers. Layout and design of your tin ceiling should be planned prior to purchase, which is why we make our engineers and designers available to you Monday through Friday, 8am-8pm EST. We always recommend talking with one of our designers before ordering to ensure the necessary materials are selected. Call us toll free: 888.231.7500.
Consultation is a courtesy to customers. Our design staff is knowledgeable about tin ceiling design and layout, but as the customer, you are responsible for the final determination of your project’s needs. American Tin Ceilings is not liable for inaccurate project quantities received via phone and/or email.
We want our users to be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.
Business name: The American Tin Ceiling Co.
Address: 1825 60th Pl. E.
Website URL: americantinceilings.com
Information Collection and Use
For each visitor to this website, our ISP collects information regarding the domains, urls, referrers, etc., for statistical analysis. Form data is collected dynamically when a visitor submits a designer inquiry and/or when they place an order on our online shopping cart. The information we collect is:
- used to assist potential customers
- used to process and fulfill customer purchases
- used to notify potential customers of updates and special offers
- used to improve our website content and/or functionality
- never shared with non-affiliated organizations
Notification of Changes
We are committed to addressing disputes within 24 - 72 hours.
If a problem arises, users may contact us by:
- postal mail
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